People encounter a number of formal and informal informative presentations throughout their day, and these presentations have several consequences. First, informative presentations provide people with knowledge. When others share facts or circumstances associated with some topic, our comprehension, awareness or familiarity is increased. The speaker imparts information, and this information is turned into knowledge. A music teacher describes the difference between a note and chord as an introduction to music. When issuing a warning to a teenager, a police officer explains the nature of the moving violation. A travel agent clarifies for customers the policies for airline ticket refunds. Participants at a cultural fair are enlightened by a shaman explaining her spiritual practices. Knowledge helps us to understand the world around us, enables us to make connections, and helps us to predict the future.

Second, informative presentations shape our perceptions. These presentations can affect how people see a subject by bringing it to light or may influence what is seen as important by virtue of directing attention to the subject (Osborn & Osborn, 1991). Information helps us to interpret our experiences, it shapes our values and beliefs, it may alter our self-concept, and it gives meaning to situations. Imagine you meet your new boss, and she is very curt and pre-occupied during the first staff meeting. You may at first perceive her as being rude, unless later you find out that just before your meeting with her, she learned that her father had been hospitalized with a stroke. Learning this new information allowed you to see the situation from a different perspective. In the same way, informative presentations enable us to get a sense of “the big picture” and improve our ability to think and evaluate.

Some informative presentations may be aimed at helping listeners understand the number, variety, and quality of alternatives available to them (Hogan et al., 2010). Consequently, informative presentations also serve to articulate alternatives. A car sales associate might explain to you the features of one car in comparison to another car in order to help you differentiate between the models. A doctor might explain to your grandmother her treatment options for arthritis. A fitness trainer may demonstrate to you several types of exercises to help you strengthen your abdominal muscles and reduce your waistline. If you go to a temporary employment agency, a staff member may provide you will a range of job options that fit your qualifications. Successful informative presentations provide information which improves listeners’ ability to make wise decisions, because they understand all of their options (Jaffe, 1998).

Finally, informative presentations enhance our ability to survive and evolve. Our existence and safety depend upon the successful communication of facts and knowledge. An informative speech “helps keep countries developing, communicates valuable and useful information in thousands of areas, and continues to change, improve or upgrade the lives of audiences” (Wilbur, 2000, p. 99). For thousands of years, cultural and technical knowledge was passed from generation to generation orally. Even today with the presence of the internet, you are still likely to get a good amount of information verbally. We have all seen “how to” YouTube videos, and although these have a significant visual components, the “experts” still have to give a verbal explanation. Through meetings, presentations and face-to-face interactions, we gain information about how to perform and improve in our jobs. To keep our children safe, we don’t give them an instruction manual, we sit down with them and explain things. All of the knowledge we accumulate while we live will be passed down to (hopefully) improve on the lives of those who come after us. Much of this information will be passed down in the form of a presentation.

The first sections of this chapter explained the importance of informative speaking, the functions of informative speeches, and the four major types of informative speeches. This final section discusses three goals in developing informative speeches and advice for increasing the effectiveness of your speech. These three goals include 1) arousing the interest of your audience, 2) presenting information in a way that can be understood, and 3) helping the audience remember what you have said (Fujishin, 2000).

Generate and Maintain Interest

Use Attention-Getting Elements

Before you capture the interest of an audience, you have to get their attention. As you know, attention getters are used in the introduction of a speech, but attention getters can also be used throughout your speech to maintain an audience’s attention. There are a number of techniques you can use that will naturally draw listeners’ attention (German et al., 2010).

 

Intensity refers to something that has a high or extreme degree of emotion, color, volume, strength or other defining characteristic. In a speech about sharks’ senses, showing how sharks smell 10,000 times better than humans would be an example of the intensity principle.

Novelty involves those things that are new or unusual. Discussing the recent invention of the flesh-eating mushroom death suit developed by Jae Rhim Lee would be novel. This suit is designed to help bodies decompose naturally above ground to avoid the use of dangerous embalming chemicals.

 

Contrast can also be used to draw attention through comparison to something that is different or opposite. This works best when the differences are significant. If you were showing the audience how to make hot sauce, and you showed a bar graph comparing the Scoville units (level of hotness) of different chili peppers, this would be contrast. Jalapenos rate at 2500–8000 Scoville units, habaneros rate at 100,000–350,000, and the naga jolokia rates at 855,000–1,041,241.

Audiences will also attend to movement or activity. To employ this technique, speakers can either use action words, well-chosen movements, an increased rate of speech, or show action with video. A speech describing or showing extreme sports with high levels of risk, a fast pace, or amazing stunts could be used to illustrate activity.

Finally, humor can be used to draw attention to a subject or point but be sure that it is relevant and in good taste. In a speech about the devotion of Trekkies (Star Trek fans), you could share the example of Tony Alleyne who designed and outfitted his flat in England as a replica of the deck of the Voyager. You could also direct the audience’s attention to couples who have wedding ceremonies spoken in Klingon.

Tell a Story

Story telling is not only the basis for most of our entertainment; it is also one of the best ways to teach an audience (Carlson, 2005). Also known as narratives, stories typically have a beginning in which the characters and setting are introduced, a rise in action, some complication or problem, and a resolution. Stories with compelling characters can be used in a creative way to weave facts otherwise dry and technical facts together (Walters, 1995), as in a speech about preparing a space shuttle for take-off from a mouse’s perspective. Jaffe (1998) differentiates between three types of narratives that can be used in informative speeches. The first type of story is a natural reality in which natural or scientific facts are brought together in chronological accounts, as in the formation of the Grand Canyon. The second narrative involves social realities which detail historic events, and the development of cultures and institutions. The last kind of story, the ultimate reality, is focused on profound philosophical and spiritual questions like “Where do we come from?” and “What happens to us when we die?”

Nursery rhymes and song lyrics familiar to the audience can also be used in an interactive way to get listeners interested in the topic (Maxey & O’Connor, 2006). In a speech about the global population explosion, you could ask audience to finish the phrase “There was an old woman who lived in a shoe…” Common commercials, lyrics to Beatles songs, holiday songs, and children’s games are universal.

The wisest mind has something yet to learn. – George Santayna

Commercial jingles and song lyrics also work to get the audience involved. You could start a speech on boating safety with these lyrics: Just sit right back / And you’ll hear a tale / A tale of a fateful trip / That started from this tropic port / Aboard this tiny ship (from Gilligan’s Island). Depending on the make-up of your audience, you might use lyrics from Johnny Cash, Billy Holiday, The Doors, The Beatles, JayZ, The Judds or the Arctic Monkeys. Just remember you probably can’t read all of the lyrics, you need to make sure the lyrics are directly linked to your topic, and you should be sure to cite the artist and song title.

Just for fun, can you name the artist who sang the lyrics below? Can you think of a speech topic that would correspond to the lyrics? (Answer at the end of the chapter)

Lyric	Artist	Speech Topic
Money, get away. Get a good job with good pay and you’re okay. Money, it’s a gas. Grab that cash with both hands and make a stash. New car, caviar, four star daydream Think I’ll buy me a football team.

Be Creative

Speakers who are different are memorable (Maxey & O’Connor, 2006). To give your speech impact, be imaginative and dare to push the envelope of conformity. When you have spent time researching a topic, you may be able to envision ways to incorporate surprising facts, props or visuals that make your presentation different from others, and therefore more memorable. You could dress like a Shakespearian actor for a speech about the famous playwright. You could have the audience move their chairs and take part in a yoga demonstration. Or you might use your own audience plants to help with a speech entitled “Behind the Scenes of TV Talk Shows.” When one student got up to speak, he drew a row of houses on the blackboard and then began to drink a glass of water and speak about the life giving properties of water. After making a few comments, he threw the glass of water on the blackboard—erasing most of the houses. Then he began his speech on the devastating effects of a flood (be sure to get your professor’s permission before you do something like this!). Another student giving a speech about “Clowning” had two actual clowns wait in the hall until she was ready to bring them in and show off their make-up and costumes. The speaker was wise to have her cohorts in the room just long enough to make the point (but not the entire time which would distract from the speaker), and the audience was attentive and grateful for the variety. Hanks and Parry (1991) explain that anyone can be creative, if they want to be and are willing to make the effort.

For some tips on how to foster your creativity, see Table 15.2. However, you need to remember that creativity is just a tool to help you teach your audience. Do not overlook the requirements of the occasion, the content of your research, or the needs of your audience in your zeal to be creative.

The worst enemy to creativity is self-doubt.  – Sylvia Plath

Stimulate Audience Intellect

Most people have a genuine desire to understand the world around them, to seek out the truth, and learn how to solve problems. The role of the informative speaker is to satisfy this desire to learn and know. To illustrate our quest for knowledge, consider the success of the Discovery Channel, the Learning Channel, the History Channel, the Food Network and other educational broadcasts. So how do we appeal to the minds of listeners? Think about all of the information we encounter every day but do not have time to pursue. Think about subjects that you would like to know more about. Ask what information would be universally interesting and useful for listeners. Many people fly on airplanes, but do they know how to survive a plane crash? People also share many ordinary illnesses, so what are some common home remedies? All of the people on earth originated someplace, so who were our ancient ancestors?

In addition to finding topics that relate to listeners, the information we supply should be up to date. For instance, Egypt organized a revolution in 2011, and if you are giving a speech on traveling to the Pyramids, you should be aware of this. When you are talking about a topic that your audience is familiar with, you should share little known facts or paint the subject in a new light. In a speech about a famous person, you might depict what they are like behind the scenes, or what they were like growing up. In a speech about a new technology, you might also talk about the inventors. In a speech about a famous city, you could discuss the more infamous landmarks and attractions.

Create Coherence

Organize Logically

Several types of organizational patterns are discussed in Chapter 9. Using these as a starting point, you should make sure the overall logic of the speech is well thought out. If you were giving speech best suited to chronological order, but presented the steps out of order, it would be very difficult to follow. Those of you who have seen the movie Memento (which presented the sequence of events backwards), may have noticed how difficult it was to explain the plot to others. In a logical speech, the points you are trying to draw are obvious, the supporting materials are coherent and correspond exactly to the thesis, and the main points are mutually exclusive and flow naturally from start to finish. Clarity of thought is critical in presenting information. As Peggy Noonan (1998, p. 64) argues:

 

When planning your speech, ask questions like: What information needs to come first? What organizational pattern best suits the topic? What information must be shared or omitted to aid in audience understanding? What points or sub-points should be grouped together to aid listeners’ understanding?

Use Simple Language

One common mistake that speech writers make when they are writing their speech is to use the same language that they would use in a written document. Experienced speech writers know that simple language and ideas are easier to understand than complex ones. “Clear speaking is not an alternative to intelligent discourse, but rather an enabler of intelligent discourse” (Carlson, 2005, p. 79).

Did you know that Lincoln’s Gettysburg address contains only 271 words, and 251 of these words only have one or two syllables (Hughes & Phillips, 2000)? Another benefit of using simple language is that you are less likely to trip over or mispronounce simple words.

Refer to Chapter 12 on Language Use for further differences between the written word and spoken word.

Table 15.3 Simplify Your Language
Low Impact	High Impact
Under the present circumstances	Currently
At the present time	Now
Are in agreement with	Agree
Due to the fact that	Because
Is fully operational	Works
In close proximity to	Near
Of sufficient magnitude	Big enough
In the event of	If
Each and every one	Each
In the course of	During
Never before or since	Never
Deciduous trees (jargon)	Trees that lose their leaves
Somnolent (jargon)	Drowsy
Awesome (slang)	Impressive
Put the bit on (slang)	Borrow
No brainer (cliché)	Easy decision
An arm and a leg	Expensive
Vertically challenged (euphemism)	Short
Gone to the great beyond (euphemism)	Dead

Instead of “protracted,” say “drawn out.” Instead of “conundrum,” say “puzzle.” And instead of “loquacious,” say “talkative.” As you are writing your speech you also want to avoid technical jargon, slang, clichés, and euphemisms. This type of language is difficult to understand and tends to be low impact, as we mentioned previously in the chapter on Language. Compare the Low Impact language column with the High Impact column in Table 15.3 above to see examples of ways to make your language more powerful.

Avoid Information Overload

No one is given an unlimited amount of time to speak. You can’t cover everything that there is to know about your topic. And even if you could speak forever about everything there was to know about a subject, your listeners would never be able to take it all in. Information overload occurs when a person feels that they are faced with an overwhelming amount of information, with the effect that they are unable to process it all or unable to make decision. So, whether you have five minutes to give a presentation or three eight-hour days, you will need to narrow and focus your speech topic and objectives. If you know that you have ten minutes to speak, you will not be able to cover “Car Maintenance for Dummies,” but you probably could give a good speech entitled “How to Change the Oil in Your Car.” When planning your speech, be sure to determine the amount of information that can reasonably be covered in the time allowed. In fact, rather than taking the entire allotted speaking time, you should get into the practice of speaking only for 90—95% of the time that you are given (Reynolds, 2008). More is not always better—and your audience will appreciate it if you can skillfully make your point with time to spare.

Today knowledge has power. It controls access to opportunity and advancement. – Peter Drucker

Make Your Speech Memorable

Build in Repetition

Audience retention is determined by a number of factors including listeners’ interest, knowledge, physical and emotional state, level of stress, background, and other competing demands (Fujishin, 2000). One way to help your audience remember the content of your speech is by repetition (Hughes & Phillips, 2000). There are three ways to incorporate repetition into your speech. The first form repetition involves restating your main points in your introduction, body and conclusion. When you do this, you will restate your points using different language—not repeat the points word for word. The second form of repetition is where a word or a phrase is repeated in a poetic way, either throughout the speech or at a critical point in the speech. One example of this would be Abraham Lincoln’s “government of the people, by the people, for the people.” Another example can be found in Sojourner Truth’s speech, delivered in 1851 at a women’s rights convention.

The final way to use repetition in your speech is through nonverbal communication. When you say the word “four” and you hold up four fingers, or when you verbally agree with a point and nod your head at the same time, you are reinforcing the idea verbally and nonverbally.

Appeal to Different Ways of Learning

Individuals have different learning style preferences, so some people prefer to learn visually [V], some aural [A], some by reading [R] and writing, and some prefer to learn kinesthetically [K] (Fleming, 2001). You can test your own learning style preference at www.varklearn.com. Understanding your own and others’ learning styles is useful for two reasons. First, you will find that you tend to teach others using your own learning style. Second, regardless of your own learning styles, you need to appeal to as many different learning styles as possible in your informative speech. To see how each learning style prefers to be taught, see the table below.

Unfortunately, since the ear alone is a very poor information gathering device, steps must be taken to improve retention. Typically, listeners only retain only a small fraction of what is explained to them verbally. The first way to enhance retention is to appeal to as many of the senses as possible. Studies show that audiences retain 20 percent of what they hear, 30 percent of what they see, and 50 percent of what they hear and see (Westerfield, 2002). When the audience has an opportunity to do something (adding the kinesthetic sense), their retention increases to 80 percent (Walters, 1995). Or, if participation is not possible, a handout will raise retention to an impressive 85 percent—if the audience can review the handout at least once (Slutsky & Aun, 1997).

 

Table 15.4 The VARK Model of Learning
Learning Style	Approach the Learner With…
Visual Learners	Maps, charts, graphs, diagrams, brochures, flow charts, highlighters, different colors, pictures, word pictures, and different spatial arrangements
Aural Learners	Explanations of new ideas, large and small group discussions, lectures, audio recordings, stories, and jokes
Read/Write Learners	Lists, essays, reports, textbooks, definitions, printed handouts, readings, manuals, and web pages
Kinesthetic Learners	Field trips, hands-on projects, sensory stimulations, laboratories, recipes and solutions to problems, and collections of samples
From Hawk and Shaw (2007, p. 7) and Fleming (2001).

Another way to help your listeners remember is by the use of techniques like association, linking the new topic to things that the audience knows about or already understands. If you were giving a speech about rugby, you might compare it to soccer and football to help the audience understand the rules. The use of acronyms also aids retention. On the “Krusty Krab Training Video” episode of Spongebob Squarepants (a spoof on corporate training videos), they use the acronym “POOP.” When I asked my then eight-year-old son if he remembered (several weeks after watching the episode) what “POOP” stood for, he immediately and correctly answered “People Order Our Patties.” The final technique to help audiences remember information is the simplicity criterion. Information is best retained when it is explained from top to bottom (rather than bottom to top), when events are presented from first to last (rather than last to first), and when information is presented in the positive voice (rather than in the negative voice) (Devito, 1981).

Use Visuals

Visual aids can be a very powerful and efficient way to present facts that might otherwise be difficult to convey verbally. The benefits of visuals used for informative speeches include increasing interest, understanding, retention, and the speed at which your audience can understand complex facts. We live in a mediated culture, where people are visually oriented. This means that they expect to be visually stimulated with pictures, graphs, maps, video images and objects. Speakers who do not make use of visuals may be at a disadvantage when compared to speakers who use them. This is assuming of course that the visuals enhance what you are saying and that you use them well. As you know, plenty of people use Power Point, and it does not necessarily make their speech better or more memorable.

Perhaps the best reason to use visuals aids during an informative speech is to help your audience understand a concept that may be difficult to understand just by explaining it. In a speech about heart bypass surgery, would it be better to verbally describe the parts of the human heart, or to show a picture of it? How about a model of the heart? How about an actual human heart? Be sure to consider your audience! What if your speech is about an abstract concept that does not lend itself well to slick graphic representations? One way trainers get their audiences involved and make their presentations memorable is to provide handouts which the listeners complete (in part) themselves. Regardless of the type of visual media you select for your speech, just make sure that it does not overpower you or the subject. Work to keep the audience’s attention on you and what you are saying and use the visual to complement what you have to say.

Refer to Chapter 14 on Presentation Aids for more in-depth discussion of visual aids.